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If you’re struggling to pay your phone or broadband bill during the coronavirus (Covid-19) pandemic, it’s important that you speak to your provider as soon as possible to see how they can help.
The pandemic has changed how we live, with people more dependent than ever on home phones, mobile or broadband services.
So, we’re working with telecoms providers to make sure they treat customers who are struggling to pay their bills fairly to help them to stay connected. Providers have already done this so far during the pandemic, putting measures in place to protect vulnerable customers and ensuring access to important telecoms services.
We’ve now called on telecoms providers to continue to support consumers over this period, recognising that people might face financial difficulty and therefore be less able to pay their telecoms bills. We expect providers to work with customers who find themselves in this situation and explain how they can help them.
The steps we’ve asked them to take include:
- prioritising support for customers who might be struggling to pay their telecoms bills, offering advice on managing telecoms debt and strengthening their work with consumer bodies and other organisations who could help these customers;
- offering options to struggling customers, such as a payment plan, a cheaper tariff, or a delay on their payment;
- making sure customers still get the level of telecoms service they’re used to if they’ve asked for support, avoiding penalty charges such as late payment fees; and
- avoiding disconnection for these customers and treating it only as a last resort.
Importantly, we also want to remind you to contact your provider as soon as possible if you’re already in financial difficulty or if you think you’re going to struggle to pay your bills. Your provider can talk you through the options they have in place to help you manage your situation.
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If any industry has realised how businesses in 2020 have had to respond and adapt to a global pandemic it would be IT and Telecoms. Never have we experienced a period where overnight every business would be forced to look at their technology and establish whether they were equipped to operate under the restrictions imposed by the local government in light of COVID-19. It became survival of the fittest as businesses realised that the key to remaining operational under a lockdown state would be to implement the tools required to support a new priority strategic imperative – Remote Working.
As an accomplished and experienced IT specialist in the UK, SSR System Ltd were able to leverage our vast experience and work with our partners to create a set of solutions that would favourably position us to ‘solve for this new future’ which encompassed IT support, networking and data connectivity, voice and collaboration, thereby enabling us to provide an end-to-end solution to our customers, in a short time, allowing them to become quick to respond to the changes in the market.
Over the past few months, we have developed and implemented solutions for dozens of business across many industries, solving their most pressing needs and challenges, such as:
• Keeping employees connected to their customers – where emails and calls between parties continue without disruption. Employees connect with their laptops or via the web for all data systems and are provided with office phones at their homes or an App loaded to their mobile device for voice calls – at a predictable cost structure back to the business.
• Ensuring that users who connect remotely have the necessary tools and applications to provide a consistent connection and secure access to any office data and systems – just as if they were in the office.
• Staying in control of IT management and whilst remaining compliant – all connections, data and voice continued to go through systems controlled by local IT administrators and through a single pane of glass allowed full visibility into the environment.
• Future-proofing their business – by implementing the correct technology to allow our customers to weather any storm in the future. With no dependency on any physical office environment and the ability for users to connect and communicate seamlessly, using any device and from anywhere in the world – all they need is an active internet connection.
Now, this may seem like a tall order, but the truth is that getting there is easier than you think – if you have the right partner. That’s where we come in. SSR System Ltd is in the business of solving for the future and we want to help you define and find your place in this new normal. Having worked closely with businesses both big and small over the past few months, we have the necessary experience and expertise to audit and advise what your business needs to prioritise to get you to where you need to be.
We invite you to engage with our team for a no-obligation audit of your infrastructure and a discussion to understand your vision for the future.